Can I change my booking?

If you need to make any changes to your existing booking contact us at info@workfromhub.co.uk alternatively we recommend you cancel your booking (within 24hours ) and re-book at the date and time you wish to.

 

Who can I contact for help?

We want to ensure that your experience with WorkfromHub runs as smoothly and stress free as possible.

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If you need any support, advice or need to ask us a question please contact us through email (info@workfromhub.co.uk).

 

Can I get a refund if I cancel my booking?

Yes, as long as you cancel within 24 hours of your booking. You can expect your refund to be processed within 48 hours of cancellation if you are eligible. The refund will go back onto your original card you made payment.

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If you cancel within:

• 4 – 24 hours – 75% refund

• Less than 4 hours before – no refund

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Are there toilets nearby?

Yes, our WorkfromHubs are located closely to interchanges which have toilet facilities, or there are close facilities nearby. If you tap on the Hub’s profile on the app (before you book) you will be able to see exact locations of the toilets.

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Are there any drink making facilities?

No, sadly we do not provide drink making facilities in the Hub for health and safety purposes. However all WorkFromHub's are located close to local cafes and facilities where you will be able to visit during your stay and support these local businesses.

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What’s included in the Hub?

Every Hub includes:

• Desk Chair

• Laptop stand

• Wi-Fi Router

• Monitor including HDMI cable to connect to laptop

• Plug Sockets including USB ports

• Lamp

• Adjustable Heating

• Cleaning wipes to disinfect your surfaces after use

• Storage space

 

How many people can fit in a hub?

All of our WorkfromHub's can facilitate a maximum number of 2 people in at a time to work comfortably.

 

Can I leave and come back during booking time?

Yes, in fact we encourage you to do this! Take regular breaks and make the most out of the facilities nearby. Just ensure to have your unique access code to hand, simply when leaving the hub, the door will automatically lock behind you, just check to ensure this. We recommend you take all valuables with you. You can re-enter the hub again using the same access code you did upon arrival, as long as you are still within your booking time.

 

What do I do if I can’t access the Hub?

Contact info@workfromhub.co.uk immediately who will be able to issue you a new code. Any lost time due to this will be compensated for you in a credit format to use towards your next booking.

 

Can I access any hub on my booking?

You must ensure you visit your selected WorkfromHub which you have booked as the unique access code will have been generated for that specific Hub at your requested time only.

 

Is the WorkfromHub Secure?

Yes, no one else will be able to access the WorkfromHub other than yourself during your booking time who has the access code. Once you have entered the Hub the door closes and is automatically locked from the outside and no one else can enter.

 

I’ve left something in the hub and it’s over my booking time what do I do?

Not to panic, simply e-mail info@workfromhub.co.uk we will need to know a detailed description of the items left in the pod, in addition to the user’s name and contact details and the exact date and timeslot of the session. Once we receive this we will provide a new access code for you to enter and pick up your items.

 

How do I unlock the WorkfromHub door?

Once you have made a booking for a session all your booking details will be available on the app under "upcoming bookings". Your unique access code will be revealed on your app booking 24 hours before your booking time . Once your unique access code is revealed on your booking through the app, this will give you access to unlock the doors from the outside at your selected timeslot. Simply swipe the door code panel to "wake up" the lock so lights on the numbers come on and press in the code on the outside lock, you will hear the lock say "unlocked" and you are in!

 

Once inside the hub, the door will self close behind you and you will hear the lock say "locked".

 

Make sure to keep your code handy, as you can use this code to go in and out of your hub during your session.

 

Who do I contact in an emergency?

In the case of an Emergency please call 999 alternatively, if you have a general enquiry please use our live chat function on our website.

 

What do I do at the end of my session?

At the end of the session, please place all rubbish in the bin provided and please take all your belongings with you. Ensure you have wiped down your work surface station using the disinfected wipes provided. 

 

Please remember to vacate the hub on time before the end of your session as there may be another booking following yours.

 

Finally, shut the door securely behind you properly when you leave the hub – ensuring that it locks.

 

I haven’t received an e-mail confirmation

All your booking information can be found on the app under “upcoming bookings” section. Here you will find directions, date and times of your booking, Wi-Fi codes and facilities located near the selected hub. You will only receive an e-mail confirmation if a booking has been made on your behalf from one of the WorkfromHub team.

 

You will receive a booking confirmation via a reminder which will be sent a day before or on the day of your booking. Alternatively all your booking information will be available through the app.

 

If you not found any of these details, please contact the team via info@workfromhub.co.uk.

 

How often is the Hub cleaned?

A team will carry out a full cleaning service at the end of each day, all cleaning materials and products comply with the latest Covid Secure standards.

 

A supply of hand sanitiser and wipes will be available in each hub for you to use at your convenience, though we would appreciate you wiping down any surfaces you have come into contact with before the end of your session.